User Profiles Example

User Profile are designed to group Users and quickly assign them Permissions.

As first step you need to define for each User Profile the Permission Type:

• Read
• Read and Edit
• Read, Edit and Delete
• Read and Delete

You can also manage exceptions: you can define, for specific Modules and Resources, a different Permission Type (see example User Group 2).

By default, all the Sections and Resources are not enabled (grey icon):

In case you would like to enable one of it, and all the related Resources, you need to click on and confirm:

The icon will become green:

See the example User Group 3. Users have access to all the sections and resources of the Voice module.
Please note that you associate to Users both existing and future resources. 

You can also enable partially sections and resources of one module, clicking on the icon.

You will get a configuration popup where you can define for each section:

– the visibility (hide or show the section in the menu, when the User is logged into his web GUI)

	show
	hide

– the permissions (you get the permissions set by default, but you can change them). If the icon is green, it means they are enabled

	read
	edit
	delete

See the example User Group 2. Users have Read and Edit permissions as User Profile Permission type. Under the Voice Queues section, they have also the permission to Delete data. 

– the resources 

You can select manually the resources, moving them on the second column or make a permanent association between the User and all the current and future resources of the section.

See the example User Group 1. Users can't access to the Voice Queue section, but they can monitor the assigned Queues under the Realtime section. 

In case you perform a partial configuration, the icon will become orange:

	User Group 1
Scenario	This group of Users has “read” permissions. Users can’t access the Voice Queue section. Users can monitor Sales Queue under the Realtime section.
User Profile Permission Type
Module	Manage the Voice module
Section
Section Visibility
Permissions Type on Resources	–
Resources
Voice Queues Complete Configuration
Voice Realtime Complete Configuration
Voice Configuration Result	After you save you will get the below icon (orange color) that indicates that the Voice module is partially enabled:

	User Group 2
Scenario	This group of Users has “read and edit” permissions. Users can access the Voice Queues section where they can, in addition to read and edit, also delete data. Users can monitor all Queues (existing and future) under the Realtime section.
User Profile Permission Type
Module	Manage the Voice module
Section
Section Visibility
Permissions Type on Resources	by default adding delete action
Resources
Voice Queues Complete Configuration
Voice Realtime Complete Configuration
Voice Configuration Result	After you save you will get the below icon (orange color) that indicates that the Voice module is partially enabled:

	User Group 3
Scenario	This group of Users has “read, edit and delete” permissions. Users can access to the complete Voice Modules (including all the sections and resources) to create, edit and delete items.
User Profile Permission Type
Module	You enable all the resources and sections of the Voice module
Section
Section Visibility	All sections are visible
Permissions Type on Resources	default permissions
Resources	All current and future resources are associated
Voice Queues Complete Configuration
Voice Realtime Complete Configuration
Voice Configuration Result	After you save you will get the below icon (green color) that indicates that the Voice module is totally enabled: