Third Party Apps Integration

XCALLY Motion offers the integration of a wide range of third party applications, which is obtained in several ways:

• triggered and ready-to-use integration;
• integration via external apps, which the customer can choose and install;
• integration as new Channel;
• integration as a new extension of XCALLY modules (e.g. Cally Square, SMS and so forth);
• integration hints for developers;
• procedure or configuration steps.

In the following list you can find the Third Party Products XCALLY Motion V.2 has been integrated with.

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Aplication Name	Integration With	Integration Type	Notes
Amazon	● AWS Polly TTS ● LEX	● new extension (Cally Square) ● new extension (Cally Square)
Asterisk	● CLI	● external app (plugin)
Clickatell	● SMS	● triggered and ready-to-use
Clicksend	● SMS	● triggered and ready-to-use
Connectel	● SMS	● triggered and ready-to-use
CSCTelecom	● SMS	● triggered and ready-to-use
Desk.com	● Tickets	● triggered and ready-to-use
Dynamics 365	● Tickets	● triggered and ready-to-use
Facebook	● Messenger & Wall	● new Channel
Freshdesk	● Tickets	● triggered and ready-to-use
Google	● TTS ● ASR ● Dialogflow	● new extension (Cally Square) ● new extension (Cally Square) ● new extension (Cally Square)
Grafana	● Dashboards	● new extension (Analytics)
Infobip	● SMS	● triggered and ready-to-use (Infobip offline configuration needed)
IntelePeer	● SMS	● triggered and ready-to-use
ISpeech	● TTS ● ASR	● new extension (Cally Square) ● new extension (Cally Square)
Line	● Messages	● new Channel
Lumenvox	● TTS ● ASR	● new extension (Cally Square) ● new extension (Cally Square)
Plivo	● ClickToCall ● CRM	● hints for developers and configuration steps ● triggered and ready-to-use
Salesforce	● ClickToCall ● CRM	● triggered and ready-to-use ● triggered and ready-to-use
ServiceNow	● CRM	● triggered and ready-to-use
Sestek	● TTS ● ASR ● BOT (Natural Dialog Assistant)	● new extension (Cally Square) ● new extension (Cally Square) ● new extension (Cally Square)
Skebby	● SMS	● triggered and ready-to-use
Skype for Business	● Messages	● new Channel
SugarCRM	● CRM	● triggered and ready-to-use
Teams	● Messages	● new Channel & plugin
Telegram	● Messages	● new Channel & plugin
Tilde	● ASR	● new extension (Cally Square)
Twilio	● SMS ● Trunk	● triggered and ready-to-use
Twitter	● Direct Messages & Tweets	● new Channel	Tweets are available from version 2.1.0
Unix	● SSH	● external app (plugin)
Viber	● Messages	● new Channel
VTiger	● Tickets	● triggered and ready-to-use
XLite	● Softphone	● external app
Zendesk	● Tickets	● triggered and ready-to-use
Zoho	● CRM	● triggered and ready-to-use
Zoiper	● Softphone	● external app