The XCALLY MOTION Fax Channel allows you to define the Fax Accounts that the Agents, belonging to specific Fax Queues, will use to send and receive Fax messages from XCALLY Motion Omni Desktop Interface.
In the Fax Section you find:
- Fax Queues: where you can configure all the queues dedicated to Fax sessions, which the Agents can belong to (routing mechanisms, teams management, and so on)
- Fax Accounts: where you must insert all the information needed to configure the capability to send and receive the faxes
- Fax Realtime: the monitor realtime board for the fax activities
- Fax Triggers: how to configure the Fax application automatic operation
Architecture
The Fax Channel allows you to receive/send Fax: the Agent will manage the Fax interaction transparently as well as any other request (mail, chat, and so on).
You just need to configure Fax Accounts and to define specific actions to run when a fax is sent/received and the agents belonging to the Fax Queues will handle them.