Default Reports

These Default Reports can be used as they are or copied in the Custom Report area and properly modified according your organization needs.

Anytime you install a new XCALLY Motion server from scratch you’ll find these reports in the Motion Reports folder, and a copy of them is also saved in the Custom Reports area, for being viewed and changed by you.

Eventually, if we from time to time issue new reports in a newer version of XCALLY Motion, the update process will not copy them in the Custom area, but just in the Motion Reports area: you can do it yourself anytime using the Copy command.

ID	Name	Description	Parent	Table
24	Login Time	Agent’s login time	motion_agents	report_member
40	Details	IVR Campaigns Detailed Report	motion_bull_ivr_campaigns	cm_hopper_final
41	Calls Summary	IVR Campaigns Summary Report	motion_bull_ivr_campaigns	cm_hopper_history
42	Campaign Calls	IVR Campaigns  Calls Result Report	motion_bull_ivr_campaigns	cm_hopper_final
43	List Penetration Rate	IVR Campaigns  Penetration Rate  Report	motion_bull_ivr_campaigns	cm_hopper_final
33	Details	Queue Campaigns Detailed Report	motion_bull_queue_campaigns	cm_hopper_final
34	Calls Summary	Queue Campaigns Summary Report by Calls State	motion_bull_queue_campaigns	cm_hopper_history
35	Campaign Calls	Queue Campaigns Summary Report by Calls State	motion_bull_queue_campaigns	cm_hopper_final
36	List Penetration Rate	Queue Campaigns  Penetration Rate  Report	motion_bull_queue_campaigns	cm_hopper_final
37	Agent Calls	Queue Campaigns  Penetration Rate  Report by agents	motion_bull_queue_campaigns	cm_hopper_final
38	Disposition Rate	Queue Campaigns Summary Report by Disposition and Rate	motion_bull_queue_campaigns	cm_hopper_final
39	Agent Disposition Rate	Queue Campaigns Summary Report by Agent, Disposition and Rate	motion_bull_queue_campaigns	cm_hopper_final
44	Website Summary	Chat interactions by website	motion_chat	chat_interactions
45	Website Times	Chat interaction times by website	motion_chat	chat_interactions
46	Chat By Agent	Chat interactions by agent	motion_chat	chat_interactions
47	Chat By Date	Chat interactions by date	motion_chat	chat_interactions
48	Chat By Queue	Chat interactions by queue	motion_chat	report_chat_queue
64	Fax Account Summary	Fax interactions by account	motion_fax	fax_interactions
65	Fax Account Times	Fax interaction times by account	motion_fax	fax_interactions
66	Fax By Agent	Fax interactions by agent	motion_fax	fax_interactions
67	Fax By Date	Fax interactions by date	motion_fax	fax_interactions
68	Fax By Queue	Fax interactions by queue	motion_fax	report_fax_queue
49	Email Account Summary	Email interactions by account	motion_mail	mail_interactions
50	Email Account Times	Email interaction times by account	motion_mail	mail_interactions
51	Email By Agent	Email interactions by agent	motion_mail	mail_interactions
52	Email By Date	Email interactions by date	motion_mail	mail_interactions
53	Email By Queue	Email interactions by queue	motion_mail	report_mail_queue
54	Openchannel Account Summary	Openchannel interactions by account	motion_openchannel	openchannel_interactions
55	Openchannel Account Times	Openchannel interaction times by account	motion_openchannel	openchannel_interactions
56	Openchannel By Agent	Openchannel interactions by agent	motion_openchannel	openchannel_interactions
57	Openchannel By Date	Openchannel interactions by date	motion_openchannel	openchannel_interactions
58	Openchannel By Queue	Openchannel interactions by queue	motion_openchannel	report_openchannel_queue
59	Sms Account Summary	Sms interactions by account	motion_sms	sms_interactions
60	Sms Account Times	Sms interaction times by account	motion_sms	sms_interactions
61	Sms By Agent	Sms interactions by agent	motion_sms	sms_interactions
62	Sms By Date	Sms interactions by date	motion_sms	sms_interactions
63	Sms By Queue	Sms interactions by queue	motion_sms	report_sms_queue
25	Activities Summary	Agent’s activities report	motion_voice_agents	report_member
26	Pause Details	Agents status details	motion_voice_agents	report_member
27	Details	Agent’s status detail	motion_voice_agents	report_member
28	Pause Time	Agent’s pause time	motion_voice_agents	report_member
18	Details	Calls detail (cdr)	motion_voice_calls	report_call
19	Outbound	Manual outbound calls detailed report	motion_voice_calls	report_call
20	Calls by Type	Summary report of the calls type	motion_voice_calls	report_call
21	Outbound Calls Disposition	Outbound calls grouped by disposition	motion_voice_calls	report_call
22	Outbound Calls by Agent	Summary of outbound calls grouped by agent	motion_voice_calls	report_call
23	Outbound Calls by Date	Summary of outbound calls grouped by date	motion_voice_calls	report_call
29	Summary	CallySquare Summary	motion_voice_callysquare	report_square
30	Blocks	CallySquare Blocks Detail	motion_voice_callysquare	report_square_details
1	Details	Detailed queues report	motion_voice_queues	report_queue
2	Calls Result	Simple queue calls overview	motion_voice_queues	report_queue
17	Summary	Calls distribution by queue	motion_voice_queues	report_queue
3	Details	Detailed report about answered queue calls	motion_voice_queues_answered	report_agent
4	Calls by Agent	Agent calls timer Handle time= talk time + ACW time	motion_voice_queues_answered	report_agent
5	Calls by Queue	Queue timer Handle Time= Talk Time + AVG TIme	motion_voice_queues_answered	report_agent
6	Answer Time by Queue	Queues answer time performance	motion_voice_queues_answered	report_agent
7	Disconnection Cause	Summary of the calls disconnection causes	motion_voice_queues_answered	report_agent
8	Answer Time by Hour	Answer time  by hour	motion_voice_queues_answered	report_agent
13	Calls by Date	Queue calls summary by date	motion_voice_queues_distribution	report_queue
14	Calls by Hour	Calls distribution by hour	motion_voice_queues_distribution	report_queue
15	Calls by Day	Calls distribution by day of the month	motion_voice_queues_distribution	report_queue
16	Calls by Weekday	Calls distribution by day of the week	motion_voice_queues_distribution	report_queue
9	Details	Detailed report about the unanswered calls	motion_voice_queues_unanswered	report_queue
10	Unanswered by Queue	Unanswered calls summary by queue	motion_voice_queues_unanswered	report_queue
11	Unmanaged calls	Unmanaged calls summary	motion_voice_queues_unanswered	report_queue
12	Abandon Time by Queue	Abandon time performance by queue	motion_voice_queues_unanswered	report_queue
31	Rating by Agent	Records rating by agent	motion_voice_recordings	voice_recordings
32	Rating by Queue	Records rating by queue	motion_voice_recordings	voice_recordings