What is a Team?
A Team is a convenient way to manage a collection of agents. You can use teams to add/remove multiple agents to a queue.
The Team Section
You can find the Teams section under the Staff menu.
Create a Team
To create a team click the New Team button 
and enter Name and Description (optional) then click Add Team.
After the team is created, you can view the team in the list of teams.
You can edit the team, add agents to a team or add a team to a queue.
Edit/Modify a Team
Find the Team from the Team list (you can use the search box on the top-right of the page to filter) and Click on 
Then edit the Team profile where you can change the Team Name or description
Add agents to a Team
Find the Team from the Team list (you can use the search box on the top-right of the page to filter) and Click on
On pop-up screen, use the search box to find the agent you want to add and then click on it.
You can add more than one agent or click on 
to add all agents to the team.
All changes are automatically saved.
Delete Teams
To delete a single Team, find the Team in the list and Delete:
To delete multiple Teams you can select the list of teams to delete by marking the checkbox on the left side and then click on Delete 
button (ok to confirm).
Export List of Teams
To export list of teams in CSV, select the list of teams to export by marking the checkbox on the left side and click on the icon Export 
button:
